How to fix “Entourage 2008 Database does not Work on Mac”?

By | December 26, 2016

Unable to open Entourage 2008 on Mac Microsoft Entourage is designed to support Email communication in all versions of Mac OS, but in some instances this database gets unable to respond normally. In this blog we will discuss about how to fix “Unable to open Entourage 2008 on Mac after migration”, this situation is very irritating that appears and prevent user from accessing entourage database. If you are suffering from this issue then don’t worry as in this blog you will also read How to fix “Entourage 2008 Database does not Work on Mac”?

The main task of Entourage database is to handle emails, calendars, notes, address book and task list of the user, it’s a very simple Email client programmed only for Mac users. This is very popular among the Mac users, as it provides a simple platform to store all the emails along with attachments, calendars, notes, address book and tasks. But, this popular Email client gets affected by any internal or external factors and turns this useful email client to an irritating thing. Some common issues are: unable to send mail, Error “This identity cannot be opened with this version of Outlook” in Outlook 2011, Outlook can’t Connect to the Exchange Server Error Code 18597 connection problem, and more.

Entourage 2008 gets unable to work on Mac OS X when it gets outdated, and the main issue is: there’s no any update from the Microsoft yet available. Why so, it is suggested to import Entourage 2008 database into Outlook 2011 for Mac. So, you need to reconstruct/rebuild your Entourage database to get all your saved data from Entourage to Mac. Rebuilding process is little tricky and sometime it can also damage or corrupt the database; so that, it is recommended to create a backup of your database in order to avoid any kind of database corruption issue. You can also take help of any processional entourage recovery tool, this recovery tool able to get back your entourage file data without need of any backup.

If you are unable to open the mail folders, entourage not displaying contacts, freezing issue of Entourage, unable to access information, or any other such issue then it is recommended to rebuild data before you copy the Entourage data to Mac.

You may also like: How to fix Sync Services has encountered a problem and needs to be closed


Steps to Rebuild Entourage database with ease!

Step 1: Restart your Mac or close all the running applications, press ‘Command’, ‘Option’ and ‘Esc’ keys together to quit all the applications. After it, choose the application under ‘Force Quit Application’ window and select ‘Force Quit’.

Step 2: Make sure that your Mac have space in order to create/store a backup of Entourage. In order to check the available space on your Hard Disk go to File>Get Info>Get Information, it is suggested to free at least thrice that of your current Outlook identity.

Note: You can know the size of your current identity, click on the “Go” in the “Finder” tab -> click “Home” and open the documents folder. Now, search and open Microsoft User Data Folder. -> Open Office 2011 folder (or version Office you are using) click on Identity Folder.

After knowing the size of your identity and free disk space, make sure that whether the available free space is thrice of this one.


Step 3: Create the back up of your current identity: click on the “Go” in the “Finder” tab -> click “Home” and open the Documents folder.

After it, open the “Microsoft User Data” folder and open “Office 2008/2004 Identities” folder. Right-click on the Main Identity and click “Duplicate” to create a backup. After completion of process close all the windows.


Step 4: Now the main task will be done in this step i.e. rebuilding entourage database, close all the running applications and open Entourage. Now, keep holding Alt key on your keyboard while opening Entourage. This will open up the “Data Utility” window. Select the Main Identity. Click “Rebuild Database” option and press “Continue”.


Step 5: After completion of rebuilding, a message will appear. Click “Done” and then “Quit”.


Step 6: Now, you have to create a new identity. Close all the applications and navigate to this specified folder:
HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/IDENTITY_NAME


Step 7: Run Entourage and click “New” and then enter the name of the identity to be created in “Identity Name” box. Close the Entourage.


Step 8: Search for this folder and change the name to this one

HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/NEW_IDENTITY_NAME


Step 9: After it, copy the entire database file from IDENTITY_NAME folder to NEW_IDENTITY_FOLDER.


Step 10: At last, run Entourage and you will see that the problem is resolved.


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That’s all, all the above given steps are essential and you can’t skip any of them in order to fix entourage database 2008 not working on Mac. If you are unable to apply the above given steps then you should try a professional Entourage repair tool, this will allow you to repair your corrupt entourage database without doing anything manually.


Step 1: Start the Entourage repair Tool software. After that ‘Select Entourage Database File’ dialog box that gets displayed first by default. Now in the text box you will find a default location of database file, is by default selected. Press on ‘Browse‘ option to select database file from any other location.

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Step 2: After this the file will scan itself. After the completion of scanning process, a summary message box will get displayed. Hit on the ‘Close’ button to close this summary message box.

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Step 3: After this have a preview of the repaired Entourage database file before saving, open it in Stellar Phoenix Entourage Repair. You will find the default repaired mail which is displayed on the preview window. To have a preview of any mail, hit on ‘Mail’ button of the Tool bar or go to ‘View’ menu and click Mail option. You can even select your desired Entourage mailbox folder to see its contents.

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Step 4: Now to save the repaired entourage file at your desired location, click on the File option on the application’s menu bar. Then select the ‘Save Repaired File’ option and after this you will find the ‘Destination Folder’ dialog box. Select your desired destination for saving the repaired file.

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Step 5: At last you will find a saving process dialog box. You can even click on ‘Stop’ button to stop the file saving process.

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