How to fix “Windows Media Player Encountered a Problem while Playing the File.”

By | January 18, 2017

How to fix Windows Media Player encountered a problem while playing the file

A long tiring day after which you fall on your bed and then you insist to peep into your PC and watch a video file either while having snacks or some eatable inside the fridge. You open your laptop and play some mp4 files from your favorite archives. Suddenly what breaks you off is the freezing of your mp4 file that you are playing with a prompt “Windows Media Player encountered a problem while playing the file.”

Windows media player is the default media player that comes with every Windows operating system and is one of the most used applications for playable media files.  It is cable of recognizing and supporting many media formats. It is compatible with M2TS, AVI, MP4, M4V, MOV, WAV, WMA, WMV, Xvid, MP3, 3GP, 3GP2, AAC, etc. types of files which you can play on your windows PC without any glitches. Sometimes it may happen that you encounter “Windows Media Player encountered a problem while playing the file” due to certain complexities that arises while playing the file due to codec error, file corruption, malware attack, etc. If this problem is bothering you and  you are enquiring the fixes then read further to know about this fix.

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Certain types of error encountered while playing in Windows Media Player

  1. Incompatibility Issues

Windows Media Player doesn’t support every media file with the base version installed. It has to updated from time to time so as to keep it compatible with files that are being played. Install the necessary codec required for the player.

  1. Blue Screen or Screen of Death

Due to certain codec hang up, this might be an issue which can cause the blue screen of death on your PC. This error may have come up due to hardware or driver related issue causing the computer to stop responding. When you are giving too much load on your PC then this error also arises. Therefore when you are using Windows media player to play files, then close other processes which are not required and give too much load on PC memory.

  1. DLL error


DLL files are a necessary component of a particular application or program that are required while running an application and hold much importance in the proper execution of the application. If dll files become corrupt or are accidentally deleted, the program cannot run properly. This issue might have come up with your windows media player due to which it is not playing files properly.

  1. Malware attack

Viruses are important reasons due to which application stops running and give plenty of errors.  Most of the time while troubleshooting or scanning your files you’ll get viruses that have been creating problems and giving issues from your computer.

  1. Freezing Computer

Due to overload and increase in processes running that cause increase in overload and cease the machine to respond to inputs. Freezing Computer may also because of malware attacks which make the system overloaded by running unwanted processes. Most of the time rebooting your system works and your system gets free from unwanted processes.

Windows Media Player Troubleshooting Guide while playing mp4 error

  1. Uninstall and Reinstall Windows Media Player

Most simple and easy method to fix this error is to uninstall and reinstall your media player. It will be much easy and hassle free option to restore your media player . Just navigate to “Control Panel” from the “Start Menu” of your computer, then look for “Programs Menu” from the list and search for Windows Media Player program. After selecting it right click and select “Uninstall”. You can now reinstall the program to solve the issue.

  1. Update Device Drivers

Outdated drivers is a major issue giving rise to various problems on a system which creates nuisances. So time to time you should better check for the latest drivers available in order to stop the issue before time. Simply download the drivers from the official website or if not available from trusted third party websites and install them one by one and make sure that you restart your computer after the installation ensure changes take place. This method can probably fix “Windows Media Player encountered a problem while playing the file.” error.

  1. Verify the File Type

 If your file type is not supported by Windows Media Player, then it will give this error and you will not be able to play the file. So you need to take a check before playing your file whether it is compatible or not. If not compatible then try getting videos in format that is compatible with your media player or use a video converter to convert it to compatible file types to fix this issue

Mp4 Tool Repair- the ultimate repair tool

MP4 file Repair Tool is programmed specifically to repair and restore Mp4 files within few minutes. With the help of this tool one can easily repair and retrieve damaged, corrupted or broken MP4 videos. It comes with automated repair process and therefore it can be used even by novices and can fix the truncated mp4 file and make it playable once again. This tool is available for both Windows and Mac users and it is compatible with all version of Windows OS such as Windows 8.1, 8, 7, 2008, XP, 2003 and Vista and Mac OS such as OS X Leopard, Snow Leopard, Mountain Lion, Lion and Mavericks. So, free download MP4 file repair tool now to fix mp4 various corruption issues with ease.

Steps to repair mp4 video error:

Step 1: Install and launch MP4 File Repair Tool. Click on “Corrupted File” to add the unplayable truncated MP4 videos to the interface.

Use guide for recover corrupted MP4 file

 Step 2: Then click on “Repair” button to repair your truncated Mp4 video.

User guide for recover Corrupted MP4 file

 Step 3: Progress made while repairing can be seen on the screen interface.

User guide foe recover corrupted MP4 file

 Step 4: Once the repairing process completes, you can preview them by clicking on “Preview” button.


Step 5: Finally click on “Save” button to save your repaired MP4 file