[Solved] Entourage 2008 is not working properly on Mac OSX 10.11 El Capitan

By | August 17, 2016

Entourage 2008 is not working properly copyEntourage is one of the important parts of Mac OS designed by Microsoft to support Email communication. It is similar to the personal assistant that manages emails, calendars, notes, address book and task list, almost Mac users prefer this service to store and manage all of their emails along with attachments, calendars, notes, address book and tasks.

But this simple Email client some time gets interrupted due to any internal or external factors and user gets unable to use this service. Some of the problems that happen in entourage are unable to send mail, connection error, unable to access stored data, bad recipient, etc.

In this blog we will discuss about a new issue that occur after upgrading Mac OS, according to users after upgrading their Mac computers the Entourage 2008 start displaying error messages or in some instance it not working properly.

In order to overcome from this issue, it is suggested to import Entourage 2008 database into Outlook 2011 for Mac. This way of rebuilding your Entourage database you can get all your saved data from Entourage to Mac. But sometime during rebuilding your Entourage can affect the stored information and some information gets damage or corrupt; don’t worry as you can easily deal with entourage corruption issue with the help of a professional entourage recovery tool. This Repair tool is very effective and efficient to restore the entire damaged entourage database.

To get rid of entourage problems such as: problem in opening the mail folders, can’t display contacts, Entourage doesn’t respond, can’t find information, and more it is recommended to rebuild data before you copy the Entourage data to Mac.

Below the top 3 ways to Repair and Backup the corrupted Entourage database are given, apply them carefully to get the best result:

You may also like: Recover Entourage Database from “An error occurred while trying to Rebuild your Database” Error

You can rebuild Entourage database by following these steps:

Step 1: Close all the applications running on your Mac computer, to close all of the running application press ‘Command’, ‘Option’ and ‘Esc’ keys together. After it choose the application under ‘Force Quit Application’ window and choose ‘Force Quit’.

Step 2: Make sure that your computer have space to create entourage backup. To verify, Go to File>Get Info>Get Information.

If you don’t know the size of current identity, then click on “Go” in the “Finder” tab -> click “Home” and open the documents folder. Search and open Microsoft User Data Folder.  Open Office 2011 folder or whatever version Office has and click on Identity Folder. Again click on Go to File>Get Info>Get information.

 Step 3: Now you have to back up the current identity. For this click on the “Go” in the “Finder” tab. After it click “Home” and open the Documents folder.

After, navigate to the open the “Microsoft User Data” folder and open “Office 2008/2004 Identities” folder. Right-click on the Main Identity and click on the “Duplicate” to create a backup, close all the windows.

Step 4: In this step you need to rebuild your database. Close all the applications and open Entourage. Keep pressing Alt key (on your keyboard) while opening Entourage. Don’t free it until “Data Utility” window opens. After it choose the Main Identity. Click on the “Rebuild Database” option and press “Continue”.

Step 5: After the completion, you will see a message. Click “Done” and then “Quit”.

Step 6: After it you need to create a fresh identity. Again close all the running applications and search for this specified folder:

HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/IDENTITY_NAME

After finding copy this on the desktop.

Step 7: Run Entourage. Click on the “New” and then type the name of the identity to be created in “Identity Name” box. Close Entourage.

Step 8: Again you have to search for this folder and rename it to this one

HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/NEW_IDENTITY_NAME

Step 9: At this step, copy the database file from IDENTITY_NAME folder to NEW_IDENTITY_FOLDER.

Step 10: Run Entourage and check if the problem is solved or not.

Without rebuilding the identity, if you want to repair Entourage database and create a backup, then use “Compact Database” option.


Apply the below-mentioned stages:

  • Close Entourageand all other running applications.
  • Open Entourage and open the ‘Database Utility’ window by pressing Command and Option keys together.
  • Navigate to the Identity tab and check that “Main Identity” is selected. Click “Compact Database” option and then Continue.
  • After the completion, click “Done” and continue to next window.
  • At last open your Entourage database and here you will get a brand new database with blank database files, anddeleted unwanted space from Entourage database, making it small and compact to copy.


Automatic Way to Fix Entourage 2008 is not working properly on Mac OSX 10.11 El Capitan

When your entourage database gets corrupted then it becomes very important to fix the corruption so that the entourage database can be accessed. When any repairing method does not work then you should try some alternative method to repair the corruption issue. Here using any professional and trusted tool will be the best option to fix the damaged database file. Such type of tools has the ability to deal with all sorts of corruption issue. Whenever you are unable to fix the data loss situation then you should use Entourage File Repair Tool. This is one of the best repair tools which have the ability to fix corrupt and damage Entourage database (RGE) file. Really great software that performs Entourage recovery from Mac only in few minutes as this is built with an advanced features and takes deep scanning process of the entire hard drive or disk.

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It can recover corrupt data which includes contacts, attachments, e-mail messages, notes, calendar, tasks etc in their original form and that too without any further damage. This tool repairs the entourage database in three easy steps: Scan, Detect and Repair. It provides rich graphical user interface that makes the entire repair process easy. It can easily archives the entourage email database to backup the data and to transfers the entourage account completely. The entourage repair tool helps you to repair and restore the damaged database in simple, fast and in a secure way.


Step 1: Start the Entourage repair Tool software. After that ‘Select Entourage Database File’ dialog box that gets displayed first by default. Now in the text box you will find a default location of database file, is by default selected. Press on ‘Browse‘ option to select database file from any other location.

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Step 2: After this the file will scan itself. After the completion of scanning process, a summary message box will get displayed. Hit on the ‘Close’ button to close this summary message box.

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Step 3: After this have a preview of the repaired Entourage database file before saving, open it in Stellar Phoenix Entourage Repair. You will find the default repaired mail which is displayed on the preview window. To have a preview of any mail, hit on ‘Mail’ button of the Tool bar or go to ‘View’ menu and click Mail option. You can even select your desired Entourage mailbox folder to see its contents.

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Step 4: Now to save the repaired entourage file at your desired location, click on the File option on the application’s menu bar. Then select the ‘Save Repaired File’ option and after this you will find the ‘Destination Folder’ dialog box. Select your desired destination for saving the repaired file.

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Step 5: At last you will find a saving process dialog box. You can even click on ‘Stop’ button to stop the file saving process.

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